Privacy Policy

Welcome! We take your privacy seriously and know you do too.  In this Privacy Policy (“Privacy Policy”), we describe how Sea Island Acquisition, LLC, doing business as Sea Island Company (“Sea Island,” “us,” “our,” or “we”), may collect, process, and share your Personal Data (defined below). We also describe your Rights & Choices with respect to your Personal Data and other important information. Please read this Privacy Policy carefully.

 

Introduction

 

Who We Are

 

Scope of this Policy

 

Contact Us/Controller

 

Categories and Sources of Personal Data

• Categories of Personal Data we process
• Sources of Personal Data

Data Processing Contexts / Notice at Collection

• Purchases or other Transactions
• Visiting our Properties
• Digital Services
• Marketing Communications
• Contests and Promotions
• Contact Us, Support
• Feedback and Surveys
• Posts and Social Media

Processing Purposes

• Business Purposes
• Commercial Purposes

Disclosure/Sharing of Personal Data

 

Your Rights & Choices

• Your Rights
• Verification of Rights Requests
• Your Choices

Data Security

 

Data Retention

 

Minors

 

Changes to Our Privacy Policy

 

Regional Supplement

• US States/California
• EEA/UK/Switzerland/Cayman Islands

Sea Island Company, LLC is a hotel/resort located at 100 Cloister Drive, Sea Island, GA 31561. You can contact us here.

This Privacy Policy applies to Personal Data collected through our “Services”, which include:

• Our “Offline Services”- Services you use when you visit Sea Island or make reservations with us offline;
• Our “Digital Services” including:
• Websites that link to/post this Privacy Policy, including any subdomains or mobile versions; and
• On-premise or web-enabled technologies, such as on-premise WiFi (“Internet Service(s)”).

Note that certain third parties may be able to identify you across sites and services using the information they process, however, any such processing not done at the direction of Sea Island is outside the scope of this Privacy Policy. Please review those third parties’ privacy policies before disclosing information to them.

Note:  please click the following links to view information on Data Retention or Regional Data Rights for any of the processing contexts listed below.

We generally process Identity Data, Transaction Data, Payment Data, and Contact Data when you engage in a purchase and sale transaction, whether through our Digital Services, by phone, or in person. This may also include Government ID Data if you are applying to become a member of Sea Island, or if you purchase property at Sea Island, and in some cases for guest verification and security purposes. In addition, we may also collect or create Device/Network Data and Inference Data. We process this Personal Data as necessary to perform or initiate a transaction with you, process your reservation or order, to carry out fulfillment-related processing, and for our Business Purposes.

We may process Identity Data, Transaction Data, Contact Data, and Device/Network Data for Commercial Purposes (which may include data sales/sharing). We do not sell or “share” Payment Data or use it for Business Purposes not permitted under applicable law.

General

We process Identity Data, Transaction Data, Payment Data, Contact Data, and sometimes Government ID Data when you interact with us offline at one of our properties. If you use our on premise Digital Services, we will collect Device/Network Data. We may process this data in combination with Inference Data and General Location Data that we collect and/or create as necessary to operate our properties and provide our Services to you, for our Business Purposes, and our other legitimate interests, including:

• verifying your identity for authentication and security purposes;
• preventing fraud; and
• returning lost property to its owner.

When you use electronic or RFID technologies (including your Sea Island card key), we may process General Location Data. We process this data to determine whether a key card or related Services registered to your party have been used to enter certain areas of the property, such as your room, the beach club, or the spa and fitness center.

We may collect Health Data, which is generally used so that we can tailor our Services to you (for example, a wheelchair accessible room) or in connection with our response to health-related incidents at our properties. We will process this information only with appropriate consent where required by law. For further information regarding our processing of Consumer Health Data, please review our Consumer Health Data Privacy Policy.

We use Identity Data, Transaction Data, Inference Data, and Contact Data collected in this context for our Commercial Purposes (which may include data sales/sharing). We do not sell or “share” Payment Data or Health Data.

Closed Circuit Television (CCTV)

We may operate CCTV or security cameras on and adjacent to our properties. In connection with these systems, we may collect and/or create Audio/Visual Data as necessary in connection with our Business Purposes, and our other legitimate interests, such as:

• preventing and detecting crime and to keep people who visit and work at our locations safe and secure; and
• recording and investigating health and safety and other incidents which have happened or may have happened at our properties.

General

We process Device/Network Data, Contact Data, Identity Data, General Location Data, and Inference Data.

We use this data as necessary in connection with our Business Purposes, and our other legitimate interests, such as:

• fulfilling your requests for certain features or functions through our Services, such as keeping you logged in, delivering pages, etc.;
• ensuring the security of our websites, mobile applications and other technology systems; and
• analyzing the use of our Services, including navigation patterns, clicks, etc. to help understand and make improvements to the Services.

We may process Identity Data, Device/Network Data, General Location Data, Inference Data, and Contact Data collected in this context for Commercial Purposes (which may include data sales/sharing).

Cookies and other tracking technologies

We use cookies and similar technologies on our Digital Services. These technologies can be used to collect or create Identity Data, Device/Network Data, Contact Data, or Inference Data. Third parties may be allowed to view, edit, or set their own cookies or place web beacons on our websites. Cookies and web beacons allow us and third parties to distinguish you from other users of our websites, and some of these technologies can be used by us and/or our third party partners to identify you across platforms, devices, sites, and services. Third parties may engage in targeted advertising using this data.

We and authorized third parties may use cookies and similar technologies for the following purposes:

• for “essential” or “functional” purposes, such as to enable certain features of our Digital Services (for example, to allow a customer to maintain a basket when they are shopping at an online store);
• for “analytics” purposes, such as to analyze the traffic to and usage of our Digital Services (for example, how many people have looked at a page, how visitors move around the Site, what website they visited prior to visiting our Site, and use this information to understand user behaviors and improve the design and functionality of the website);
• for “retargeting” or similar advertising or commercial purposes, such as:
  • for social media integration e.g. via third-party social media cookies, or when you share information using a social media sharing button or “like” button on our Services or you link your account or engage with our content on or through a social networking website such as Facebook or Twitter;
  • to collect information about your preferences and demographics to help target advertisements which are more likely to be of interest to you using behavioral advertising; and
  • to allow us to carry out retargeting (this includes, for example, when advertisements are presented to you for products or services which you have previously looked at on a website but have not purchased).

The use of these technologies by third parties may be subject to their own privacy policies and is not covered by this Privacy Policy, except as required by law.   

We may also use your Identity Data, Device/Network Data, Inference Data, and Contact Data collected in this context for Business Purposes and Commercial Purposes (which may include data sales/sharing). See your Rights & Choices for information regarding opt-out rights for cookies and similar technologies.

We process Device/Network Data, Contact Data, Identity Data, and Inference Data in connection with marketing emails, SMS, push notifications, telemarketing, or similar communications, and when you open or interact with those communications. You may receive marketing communications if you consent and, in some jurisdictions, as a result of account registration or a purchase.

We process this Personal Data to contact you about relevant products or services and for our Business Purposes. We may use this data for our Commercial Purposes (which may include data sales/sharing). Marketing communications may also be personalized as permitted by applicable law, but will not involve Targeted Advertising or the processing of Race or Ethnic Origin where users have opted out or not provided necessary consents. See your Rights & Choices to limit or opt out of this processing.

We may collect and process Identity Data, Preference Data, certain Contact Data, User Content, and Government ID Data when you enter a contest/sweepstakes or take part in a promotion.

We process this Personal Data as necessary to provide the contest/promotion, notify you if you have won, or to process delivery of a prize, for our Business Purposes, and other legitimate interests, such as:

• verifying your identity for authentication, anti-fraud, and security purposes (in which case we may process Government ID Data to complete verification);
• to improve our Services and to create a personalized user experience; and
• to contact you about relevant products or services, and in connection with marketing communications and Targeted Advertising.

We may process Identity Data, Contact Data, and User Content information for our Commercial Purposes (which may include data sales/sharing).

Some programs and offers are operated/controlled by our third-party partners or their affiliates or partners. We may receive this data from third parties to the extent allowed by the applicable partner; otherwise, this Privacy Policy will not apply to data processed by third parties.

Your Personal Data may be public. If you win a contest/sweepstakes, we may publicly post some of your data. We do not post Personal Information without consent where required by law. See any program agreement(s) for additional details and terms.

We collect and process Identity Data, Contact Data, and User Content when you contact us, e.g., through a contact us form, or for support. If you call us via phone, we may collect Audio/Visual data from the call recording.

We process this Personal Data to respond to your request, and communicate with you, as appropriate, and for our Business Purposes. If you consent or if permitted by law, we may use Identity Data and Contact Data to send you marketing communications and for our Commercial Purposes (which may include data sales/sharing). We may also share Personal Data collected in connection with a support request with our Service Providers.

We process Identity Data, Contact Data, Inference Data, Preference Data, and User Content collected in connection with feedback you provide to us, surveys or questionnaires.

We process this Personal Data as necessary to respond to your requests/concerns, for our Business Purposes, and other legitimate interests, such as analyzing customer satisfaction.  We may process this Personal Data for our Commercial Purposes (which may include data sales/sharing). We may share Feedback/Survey data relating to third party partners with those partners, who may use it for their own purposes.

We may process Identity Data, Contact Data, Inference Data, and User Content when you tag or identify us in your posts on social media, comment on our social media posts, or otherwise interact with us on social media.

We process this Personal Data for marketing purposes, such as reposting your social media photos on our website, our Business Purposes, and Commercial Purposes (which may include data sales/sharing).

We and our Service Providers process Personal Data we hold for numerous business purposes, depending on the context of collection, your Rights & Choices, and our legitimate interests. We generally process Personal Data for the following “Business Purposes.”

Service Delivery

We process any Personal Data as is necessary to provide our Service, to provide you with the products and services you purchase or request, to authenticate users and their rights to access the Service, or various data, features, or functionality, and as otherwise necessary to fulfill our contractual obligations to you, and provide you with the information, features, and services you request. Additionally, we use information to authenticate your right to access our properties and locations, deliver products and services, and for other related matters. Similarly, we may use Personal Data as necessary to audit compliance, and log or measure aspects of service delivery (e.g. to document ad impressions).

Internal Processing and Service Improvement

We may use any Personal Data we process through our Services as necessary in connection with our legitimate business interests in improving the design of our Service, understanding how are Services are used or function, for customer service purposes, in connection with logs and metadata relating to service use, and for debugging and similar purposes relating to our identification of errors and improving the stability of the Service. Additionally, we may use Personal Data to understand what parts of our Service are most relevant to Users, how Users interact with various aspects of our Service, how our Service performs or fails to perform, etc., or we may analyze use of the Service to determine if there are specific activities that might indicate an information security risk to the Service or our Users.

Security and Incident Detection

Whether online or off, we work to ensure that our Services are secure. We may process any Personal Data we collect in connection with our legitimate business interest in ensuring that our properties and locations are secure, identify and prevent crime, prevent fraud, and ensure the safety of our guests. Similarly, we process Personal Data on our Digital Services as necessary to detect security incidents, protect against, and respond to malicious, deceptive, fraudulent, or illegal activity. We may analyze network traffic, device patterns and characteristics, maintain and analyze logs and process similar Personal Data in connection with our information security activities.

Compliance, health, safety, public interest

We may also process any Personal Data as necessary to comply with our legal obligations, such as where you exercise your rights under data protection law and make requests, for the establishment and defense of legal claims, or where we must comply with our legal obligations, lawful requests from government or law enforcement officials, and as may be required to meet national security or law enforcement requirements or prevent illegal activity. We may also process data to protect the vital interests of individuals, or on certain public interest grounds, each to the extent allowed under applicable law. Please see the data sharing section for more information about how we disclose Personal Data in extraordinary circumstances.

Aggregated data

We process Personal Data about our customers and users in order to identify trends (to create aggregated and anonymized data about our customers/users, buying and spending habits, use of our Services, and other similar information (“Aggregated Data”). We may pass Aggregated Data to certain third parties to give them a better understanding of our business and to improve our Services. Aggregated Data will not contain information from which you may be personally identified.

Personalization

We process certain Personal Data in connection with our legitimate business interest in personalizing our Services. For example, aspects of the Digital Services may be customized to you based on your interactions with our Digital Services and other content. This processing may involve the creation and use of Inference Data relating to your preferences.

We and certain third parties process Personal Data we hold for certain commercial purposes, depending on the context of collection and your Rights & Choices, including:

Profiles

In order to understand our customers’ preferences, and better recommend products and services to our prior customers, we may create a “Profile” by linking together and analyzing Personal Data collected in the following contexts:

• Purchases or other Transactions
• Visiting our Properties
• Using Digital Services
• Contest and Promotion
• Contact Us; Support
• Feedback and Surveys

We may also augment Profiles with Personal Data that we create (such as Inference Data) or that we receive from our affiliates or third parties, and may include Personal Data such as Services you have used or purchased, information about when you have visited our properties and what activities you participated in, and demographic data.

We use Profiles for our legitimate interests in market research and statistical analysis in connection with the improvement of our Services. For example, we may analyze the Personal Data of people who have made a reservation for a particular itinerary in the past and compare them with other people in our database. If we identify people in the database who have similar Personal Data to the previous guests, we may then target marketing via emails to the new people. We may conduct the profiling and send these emails automatically. We may also use this information for other Commercial Purposes.

Personalized Marketing Communications

We may personalize Marketing Communications based on your Profile. If consent to Consumer Profiling or Targeted Advertising is required by law, we will seek your consent.

Targeted Advertising

We, and certain third parties operating on or through our Services, may engage in targeted advertising. This form of advertising includes various parties and services providers, including third party data controllers, engaged in the processing of Personal Data in connection with advertising. These parties may be able to identify you across sites, devices, and over time.

The parties that control the processing of Personal Data for Targeted Advertising purposes may create or leverage information derived from Personalization, Profiles, and Marketing Communications. In some cases, these parties may also develop and assess aspects of a Profile about you to determine whether you are a type of person a company wants to advertise to, and determine whether and how ads you see are effective. These third parties may augment your profile with demographic and other Preference Data, and may track whether you view, interact with, or how often you have seen an ad, or whether you purchased advertised goods or services.

We generally use Targeted Advertising for the purpose of marketing our Services and third-party goods and services, and to send marketing communications, including by creating custom marketing audiences on third-party websites or social media platforms.

Data Sales and “Sharing”

We may engage in “sales” or “sharing” of data as defined by applicable law. For example, we may “sell” certain Personal Data when we engage in marketing campaigns with or on behalf of sponsors, conduct Targeted Advertising, or we may sell, “share” for behavioral advertising purposes, or grant access to Personal Data to our marketing partners, and other advertisers in relation to Targeted Advertising as described below, joint promotions, and other marketing initiatives. See the California Rights & Disclosures section for a list of categories of Personal Data sold or shared.

You may have certain rights and choices regarding the Personal Data we process. Please note, these rights may vary based on the country or state where you reside, and our obligations under applicable law. See the following sections for more information regarding your rights/choices in specific regions:

• US States/California
• EEA/UK/Switzerland/Cayman Islands

You may have certain rights and choices regarding the Personal Data we process. See the “Regional Supplement” section below for rights available to you in your jurisdiction. To submit a request, contact our Data Privacy Team. We verify your identity in connection with most requests, as described below.

If you submit a request, we typically must verify your identity to ensure that you have the right to make that request, reduce fraud, and to ensure the security of Personal Data. If an agent is submitting the request on your behalf, we reserve the right to validate the agent’s authority to act on your behalf.

We may require that you match personal information we have on file in order to adequately verify your identity. If you have an account, we may require that you log into the account to submit the request as part of the verification process. We may not grant access to certain Personal Data to you if prohibited by law.

Marketing Communications

You can withdraw your consent to receive marketing communications by clicking on the unsubscribe link in an email. You can also withdraw your consent to receive marketing communications or any other consent you have previously provided to us by contacting us. To opt-out of the collection of information relating to email opens, configure your email so that it does not load images in our emails.

Withdrawing Your Consent/Opt-Out

Where we are processing your Personal Data based on your consent, you may change your mind and withdraw your consent at any time. The consequence of you withdrawing consent might be that we cannot perform certain services for you, such as location-based services, personalization or providing certain types of advertising, or other services conditioned on your consent or choice not to opt-out.

Location Data

You may control or limit Location Data that we collect through our Services by changing your preferences in your device’s location services preferences menu, or through your choices regarding the use of Bluetooth, WiFi, and other network interfaces you may use to interact with our Services.

Cookies, Similar Technologies, and Targeted Advertising

General

– If you do not want information collected through the use of cookies, you can manage/deny cookies (and certain technologies) using your browser’s settings menu or our Manage Cookies page. You may need to opt out of third-party services directly via the third party. For example, to opt-out of Google’s analytic and marketing services, visit Google Analytics Terms of Use, the Google Policy, or Google Analytics Opt-out.

Targeted Advertising

– You may opt out or withdraw your consent to Targeted Advertising (including “sharing” for cross-context behavioral advertising) by visiting our Privacy Rights Portal. In some cases, you may be able to opt-out by submitting requests to third party partners, including for the vendors listed below:

• Google Ads
• Doubleclick
• Facebook Custom Audience Pixel
• Twitter Audience Pixel
• Digital Advertising Alliance’s opt-out
• Network Advertising Initiative opt-out

Do-Not-Track

– Our Services do not respond to your browser’s do-not-track request.

We implement and maintain commercially reasonable security measures to secure your Personal Data from unauthorized processing. While we endeavor to protect our Services and your Personal Data unauthorized access, use, modification and disclosure, we cannot guarantee that any information, during transmission or while stored on our systems, will be absolutely safe from intrusion by others.

We retain Personal Data for so long as it is reasonably necessary to achieve the relevant processing purposes described in this Privacy Policy, or for so long as is required by law. What is necessary may vary depending on the context and purpose of processing. We generally consider the following factors when we determine how long to retain data (without limitation):

• Retention periods established under applicable law;
• Industry best practices;
• Whether the purpose of processing is reasonably likely to justify further processing;
• Risks to individual privacy in continued processing;
• Applicable data protection impact assessments;
• IT systems design considerations/limitations; and
• The costs associated with continued processing, retention, and deletion.

We will review retention periods periodically and may pseudonymize or anonymize data held for longer periods.

Our Services are neither directed at nor intended for use by persons under the age of majority.  It is our intent that any data regarding minors is provided to us by the parent or guardian of the minor (for example, a child’s parent or guardian would enroll the child in our various programs or activities intended for families or children).  If you have reason to believe that your child has provided information to us directly, please inform us of this, and we will promptly delete any such Personal Data if requested by you, or if required by law. Individuals under the age of 18 must obtain a parent’s or guardian’s permission before sending any Personal Data (such as full name, address, email, address, etc.) to Sea Island. We encourage parents and guardians to get involved with their children’s online usage and to be aware of the activities in which their children are participating.

We may change this Privacy Policy from time to time. Changes will be posted on this page with the effective date. Please visit this page regularly so that you are aware of our latest updates. Your use of the Digital Service following notice of any changes indicates acceptance of any changes.

US State & California Privacy Rights & Choices

Under the California Consumer Privacy Act (“CCPA”) and other state privacy laws, residents of certain US states may have the following rights, subject to regional requirements, exceptions, and limitations.

Confirm

– Right to confirm whether we process your Personal Data.

Access/Know

– Right to request any of following: (1) the categories of Personal Data we have collected, sold/shared, or disclosed for a commercial purpose; (2) the categories of sources from which your Personal Data was collected; (3) the purposes for which we collected or sold/shared your Personal Data; (4) the categories of third parties to whom we have sold/shared your Personal Data, or disclosed it for a business purpose; and (5) the specific pieces of Personal Data we have collected about you.

Portability

– Right to request that we provide certain Personal Data in a common, portable format.

Deletion

– Right to delete certain Personal Data that we hold about you.

Correction

– Right to correct certain Personal Data that we hold about you.

Opt-Out (Sales, Sharing, Targeted Advertising, Profiling)

– Right to opt-out of the following:

• If we engage in sales of data (as defined by applicable law), you may direct us to stop selling Personal Data.
• If we engage in Targeted Advertising (aka “sharing” of Personal Data or cross-context behavioral advertising,) you may opt-out of such processing.
• If we engage in certain forms of “profiling” (e.g. profiling that has legal or similarly significant effects), you may opt-out of such processing.

Non-Discrimination

– California residents have the right to not to receive discriminatory treatment as a result of your exercise of rights conferred by the CCPA.

List of Direct Marketers

– California residents may request a list of Personal Data we have disclosed about you to third parties for direct marketing purposes during the preceding calendar year.

Remove Minors’ User Content

– Residents of California under the age of 18 can delete or remove posts using the same deletion or removal procedures described above, or otherwise made available through the Services. If you have questions about how to remove your posts or if you would like additional assistance with deletion, contact us using the information below. We will work to delete your information, but we cannot guarantee comprehensive removal of that content or information posted through the Services.

Other

– To review rights you may have pursuant to state health privacy laws, please review our Consumer Health Data Privacy Policy.

Categories of Sensitive Personal Data Used or Disclosed

For purposes of CCPA, we may use or disclose the following categories of Sensitive Personal Data: Account Log-in Data; Government ID Data; Payment Data; and Health Data. However, we do not sell or share Sensitive Personal Data, or use it for purposes other than those listed in CCPA section 7027(m).

Controller

The controller of Personal Data relating to residents of the UK/EEA/Switzerland/Cayman Islands is: Sea Island Acquisition, LLC located at 100 Cloister Drive, Sea Island, GA 31561.

Rights & Choices

Residents of the EEA, UK, Switzerland, and the Cayman Islands have the following rights. Please our review verification requirements. Applicable law may provide exceptions and limitations to all rights.

Access

–You may have a right to access the Personal Data we process.

Rectification

–You may correct any Personal Data that you believe is inaccurate.

Deletion

–You may request that we delete your Personal Data. We may delete your data entirely, or we may anonymize or aggregate your information such that it no longer reasonably identifies you.

Data Export

–You may request that we send you a copy of your Personal Data in a common portable format of our choice.

Restriction

 –You may request that we restrict the processing of personal data to what is necessary for a lawful basis.

Objection

–You may have the right under applicable law to object to any processing of Personal Data based on our legitimate interests. We may not cease, or limit processing based solely on that objection, and we may continue processing where our interests in processing are appropriately balanced against individuals’ privacy interests. In addition to the general objection right, you may have the right to object to processing:

• for Profiling purposes.
• for direct marketing purposes (we will cease processing upon your objection); and
• involving automated decision-making with legal or similarly significant effects (if any).

Regulator Contact

–You have the right to file a complaint with regulators about our processing of Personal Data. To do so, please contact your local data protection or consumer protection authority.

International Transfers

We process data in the United States, and other countries where our sub processors are located. In cases where we transfer Personal Data to jurisdiction that have not been determined to provide “adequate” protections by your home jurisdiction, we will put in place appropriate safeguards to ensure that your Personal Data are properly protected and processed only in accordance with applicable law. Those safeguards may include the use of EU standard contractual clauses, reliance on the recipient’s Binding Corporate Rules program, or requiring the recipient to certify to a recognized adequacy framework. We make transfers among Affiliates pursuant to our intragroup Standard Contractual Clauses. You can obtain more information about transfer measures we use for specific transfers by contacting us using the information above.